Information

Privacy Policy

Last updated · 2026-05-14

We collect as little data as possible and we never sell it. This page explains what we do collect, why, and what you can do about it. Bovilla Guides is the data controller for everything described below.

What we collect

  • Enquiries: the name, email address, and message you submit via the enquiry form. Optionally a phone number if you give us one.
  • Bookings: the above, plus the date of the tour, group size, and any access or dietary information you choose to share.
  • Payments: handled by our payment provider (Stripe). We do not store your card details on our servers. We receive only the confirmation of a successful transaction.
  • Website analytics: we use a privacy-friendly analytics tool that does not set cross-site cookies and does not collect IP addresses in a way that identifies you. If you wish to opt out entirely, your browser's "Do Not Track" setting is respected.

Why we use it

  • To reply to your enquiry and run your tour.
  • To send you the booking confirmation, pickup details, and any urgent changes (weather etc).
  • To meet our legal obligations (tax records, consumer-rights compliance).
  • If you opt in: to send you occasional updates about new tours. You can unsubscribe with one click.

How long we keep it

Enquiry messages are deleted after 12 months. Booking and payment records are kept for the period required by Albanian tax law (currently 5 years). Marketing list entries are kept until you unsubscribe.

Who we share it with

We share data only with the providers we need to run the tour: our email host, our payment processor (Stripe), our analytics tool, and — only if relevant — the guide assigned to your day. We do not sell or rent personal data to anyone, for any purpose, ever.

Your rights

  • Ask for a copy of the data we hold about you.
  • Ask us to correct anything that is wrong.
  • Ask us to delete your data (subject to legal record-keeping obligations).
  • Withdraw consent to marketing emails at any time.

To exercise any of these rights, write to hello@lakebovilla.com. We will reply within 30 days. If you are unhappy with our response, you have the right to complain to the Albanian Information and Data Protection Commissioner (idp.al).

Cookies

Our website does not set marketing or tracking cookies. We use only the minimum technical storage needed to remember your accessibility preferences (for example, reduced-motion). No banner is required because no consent-requiring cookies are used.

Contact

Questions about this policy: hello@lakebovilla.com.

Note — this is a working draft aligned with GDPR principles and Albanian Law No. 9887. Have your lawyer confirm the wording matches the actual data-handling practices you implement (analytics tool, email host, payment processor) before launch.

vi. Plan your visit

Send a message. We reply within a few hours.

Tell us your dates, group size, and which tour you’re considering. We’ll come back with availability, pickup logistics, and any questions before you commit a single euro.

Thank you — we’ve received your message.